OPG issues guidance for supporting customers who cannot make decisions themselves

Guidance intended to help policy makers in financial services and utility companies provide straightforward and consistent information for staff

The Office of the Public Guardian has issued guidance aimed at policy makers in regulated markets to help their staff better deal with customers who cannot make their own decision. The guidance has been written by the OPG in partnership with the UK Regulators Network, Ofcom, Ofwat and the Financial Conduct Authority.

Read more and download the guidance on the OPG website.